How do I return an item?

Returns and Refunds:

We believe in the things we sell and we want you to be happy with them. We also know that, for one reason or another, you may need to exchange or return something you've bought.

So please make sure you check your items carefully before using or installing them. We also recommend that you keep a note of your order number, which can be found on the order confirmation or with your delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
For futher details please check out our returns policy at the bottom of this page.
 
How to Return

When returning an item, please make sure you include:

•your full name and contact details

•order number (found on the delivery note)

•the goods in their original packaging

•a copy of the original delivery note would be good.

At the same time, please tell us why you are returning your goods, so we can quickly put things right.

* If the item is faulty, and you need to send it back, we'll cover the cost of second class post, for other returns, if appropriate, we refund the cost of the item minus delivery costs, and for all returns, please retain a proof of posting, which you can get from the Post Office.

Please call us

Do get in touch with us before sending anything back, so we can work out the best course of action - call us on 01928 7700485 or e-mail us at info@qualitystore.org.uk, and we will answer your questions.